Returns & Exchanges
At Lifting Equipment Store, we strive for complete customer satisfaction by offering a straightforward returns process for all industrial gear and components. If your equipment is not suitable for your application, you may return it within 30 days of delivery provided it is in unused, original condition.
Request Authorization
Contact our support team with your order number to obtain a Return Merchandise Authorization (RMA) number before shipping any items back.
Prepare the Package
Securely pack the equipment in its original factory packaging, ensuring all manuals, certificates, and accessories are included to avoid restocking fees.
Ship the Item
Affix the RMA label to the exterior of the box and send the package via a tracked courier service to our central distribution warehouse.
Inspection and Refund
Once our technicians verify the equipment's condition and safety compliance, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing